CONTACT MATCENT
We would love to hear from you. Whether you have questions about the game, need technical support, want to provide feedback on your experiences, are interested in collaboration opportunities, or simply want to contact our development team: we are here for you. Matcent was born out of a genuine love for chess and our dedication to supporting the global chess community. By communicating directly with our players, we understand what matters and can continue to improve the game. Your opinion counts – every piece of feedback influences how we shape the future of Matcent. Get in touch via one of these channels and we will respond as soon as possible.
TECHNICAL SUPPORT & ERRORS
Email: bugs@matcent.org
In-game notification feature: Report technical issues directly via the game settings.
If you experience technical issues, connection problems, crashes, bugs, or anything else preventing you from playing properly, please contact our technical support team. Provide details about what happened when the problem occurred, which device you are using, and which operating system you have. Screenshots or videos, if possible, will help us understand the problem faster. We prioritize technical issues and usually have them confirmed and started investigating within a few hours.
GENERAL QUESTIONS
Email: support@matcent.org
In-game support: Use the support button in Matcent
Community forums: Join our active community where chess strategies are discussed, tips are shared, and you connect with other players.
For general questions about Matcent, game features, the operation of specific mechanisms, account issues, or other matters, please contact our support team. We usually respond to emails within 24 hours. You can contact our team directly via the in-game support feature without leaving the game. Our community forums are an excellent resource where experienced players answer questions and newer players can learn from collective knowledge.
QUESTIONS ABOUT COLLABORATION AND BUSINESS REQUESTS
Email: partnerships@matcent.org
If you represent a chess organization, an esports company, a media company, or another business interested in collaborating with Matcent, we would be happy to explore the possibilities. We are open to sponsorship, content partnerships, joint promotional campaigns, and other mutually beneficial forms of cooperation that benefit the chess community.
MEDIA AND PRESS INQUIRIES
Email: press@matcent.org
Are you a journalist, blogger, content creator, or representative of a media organization and would you like to report on Matcent, interview our team, or include the game in your content? Then please contact our media relations team. We would be happy to provide you with information, arrange interviews, or discuss collaboration opportunities.
MATCH PLAYERS & SPONSORING
Email: esports@matcent.org
Are you a competitive chess player interested in sponsorship, representation, or tournament opportunities in connection with Matcent? Then please contact our esports team. We support emerging talent and the competitive chess culture.
MANAGEMENT & SERIOUS CONCERNS
Email: management@matcent.org
If you have serious concerns about the game or safety issues, or if you wish to escalate an issue that falls outside standard support, please contact our management team directly. Management responds to justified concerns within 2-3 business days and takes community feedback seriously.
LOCATION & GENERAL INFORMATION
Address: 100 London Rd, London SE23 3PQ, UK
General telephone number: +44 20 7123 4567.
Opening hours: Opening hours: Monday – Friday, 09:00 – 17:00 GMT
We look forward to getting in touch with you. Matcent exists thanks to our community, and staying in touch with our players is essential to what we do. Whether you have questions, want to share feedback, need technical support, or just want to talk about chess, feel free to contact us. We are here to support you on your chess adventure and to build the best possible chess community.
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