PRIVACY POLICY
Last updated on 24 June 2026
INTRODUCTION & OUR PRIVACY PROMISE
At Matcent, we’re dedicated to protecting your privacy and being transparent about how we collect, use, and safeguard your data. This policy covers your info when you play Matcent, visit our site, join the community, or use our services. Whether you’re here for fun, competition, or socializing, you have full control and insight into your data. By using Matcent, you agree to our practices. If not, please don’t use our services. We comply with laws like GDPR and take strong measures to keep your data safe.
WHAT INFORMATION WE COLLECT
Matcent gathers info based on how you interact with us. When you sign up, we collect your username, email, encrypted password, and optional profile details. For purchases, we collect billing info securely but never store full credit cards. We track gameplay data like match history, ratings, and game modes to build your competitive profile. Community activity such as posts, messages, and friendships is also collected. Technical details like device type, IP, and app version help us improve your experience. Cookies remember preferences and verify sessions. Customer support and event participation info is collected as needed.
HOW WE USE YOUR DATA
We use your data to deliver the services you expect. Account info manages your profile and purchases. Gameplay data powers ratings, matchmaking, and fair play. Community info helps us maintain a safe, engaging space. Technical data ensures security and performance. We communicate updates and results, and you control your email preferences. We analyze anonymized data to improve the game. We never sell or rent your personal data and only use it as described here with your consent.
Legal Basis for Processing
Why we are allowed to process your data
Under GDPR, every type of personal data processing requires a lawful basis. Below is an explanation of the basis we rely on for each type of processing.
Contract (Article 6(1)(b) GDPR) When you create an account, make a purchase, or register for a tournament, we process your name, email, gameplay data, and payment confirmation because this is necessary to deliver the service you signed up for. Without this, we cannot manage your account, calculate your rating, or process your transactions.
Consent (Article 6(1)(a) GDPR) When you agree to receive marketing emails or enable optional marketing cookies, we process your data on the basis of your explicit consent. You can withdraw consent at any time by updating your email preferences in your account settings or adjusting your cookie settings via the banner in the app or website. Withdrawing consent does not affect any processing that took place before the withdrawal.
Legitimate Interests (Article 6(1)(f) GDPR) We process certain data on the basis of our legitimate interests as a games company, where those interests are not overridden by your rights. This includes: maintaining fair play through anti-cheat systems, improving the game based on anonymised usage data, securing our infrastructure, and moderating community content to keep the platform safe. In each case, we have assessed that our interest is proportionate and does not unreasonably intrude on your privacy.
Legal Obligation (Article 6(1)(c) GDPR) We retain payment and transaction records as required by applicable tax and financial regulations. This data is held solely to meet our legal obligations and is not used for any other purpose.
If you would like to know the specific legal basis for any particular processing activity, please contact us at info@matcent.org.
DATA SHARING & THIRD PARTIES
We share your data only when necessary: with payment processors for transactions, hosting and analytics providers for operations, and anti-cheat systems to keep gameplay fair. Aggregated anonymous data may be shared with researchers to improve the game. We comply with legal requests and notify you when possible. If Matcent changes ownership, your data may transfer accordingly. We don’t share personal data with marketers without your consent. Remember, anything you post in forums is visible to others—keep private info private.
DATA RETENTION & YOUR RIGHTS
Under GDPR, you have the following rights in relation to your personal data:
Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can request deletion of your data, subject to legal retention requirements and legitimate gameplay records.
Right to restriction — you can ask us to pause processing of your data in certain circumstances, for example while a complaint is being investigated.
Right to data portability — you can request your data in a structured, machine-readable format.
Right to object — you can object to processing based on legitimate interests, including profiling for matchmaking or personalisation purposes.
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint — if you believe we have not handled your data correctly, you have the right to lodge a complaint with the relevant supervisory authority:
For EU users: The data protection authority in your country of residence. A full list is available at: edpb.europa.eu
For UK users: Information Commissioner’s Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Website: ico.org.uk Telephone: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact a supervisory authority. Please reach out to us first at info@matcent.org and we will respond within 30 days.
SECURITY & PROTECTION
Matcent uses strong security measures like encryption, firewalls, and access controls to protect your data. We follow PCI standards for payments and train our staff on privacy. While no system is foolproof, we act quickly to notify you and authorities if a breach occurs, explaining what happened and how we’re fixing it.
COOKIES & TRACKING
We use cookies to remember your preferences, keep you logged in, and analyze how you use Matcent. Essential cookies are required for the game to work. Performance and preference cookies help us improve your experience. Marketing cookies (optional) deliver relevant content and can be disabled anytime. You control cookies through your browser settings, but disabling essential ones may limit features. We don’t track you across other sites or use behavioral ads.
CHILDREN AND MINORS
Matcent is for users 13 and older. We don’t knowingly collect data from kids under 13 and will delete it if found. Parents concerned about their child’s data can contact us anytime. Teens should be cautious sharing personal info in forums and discuss privacy with guardians. Parents can request info or delete their child’s account.
LINKS AND THIRD-PARTY SERVICES
Our site and game may link to third-party services with their own privacy rules. We’re not responsible for their data practices. We recommend reviewing their policies before sharing info. We use trusted third-party tools for analytics, payments, hosting, and support, all required to protect your data.
INTERNATIONAL DATA TRANSFER
International data transfers
Matcent is a global service and some of the infrastructure, tools, and partners we use to operate the game are located outside the European Economic Area (EEA) or the United Kingdom. Where your data is transferred to a country that does not have an equivalent level of data protection, we ensure appropriate safeguards are in place.
How we protect your data during transfers
We rely on the following mechanisms, as applicable:
- Standard Contractual Clauses (SCCs) approved by the European Commission, which contractually require the recipient to protect your data to EEA standards.
- UK International Data Transfer Agreements (IDTAs) for transfers from the UK, where applicable.
- Adequacy decisions, where the European Commission or UK government has determined that a country provides adequate protection.
Specific services that may involve international transfers
- Payment processors: Transaction data may be processed on servers outside the EEA/UK. All payment providers we use are PCI-DSS certified and operate under SCCs or adequacy decisions.
- Analytics and hosting providers: Technical and usage data may be processed by providers in the United States or other countries. These transfers are covered by SCCs.
- Anti-cheat systems: Gameplay data used to detect cheating may be processed by third-party providers under appropriate data transfer agreements.
We review our transfer mechanisms regularly to ensure continued compliance. If you would like more information about the specific safeguards in place for any transfer, contact us at info@matcent.org.
CONTACT & QUESTIONS
We will notify you of any significant changes to this Privacy Policy by email or via an in-app notification before the changes take effect. For minor updates, we will revise the “last updated” date at the top of this page. We will not make changes that materially reduce your privacy rights without giving you the opportunity to review them and, where required by law, obtaining your explicit consent.